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MC console - RBSC name rule editing causing confusion

Hi All,

We came across one RBSC issue from our business users where it is pulling Socks,Sock items which was restricted. After working Shane from IBM support we found that this was due to the confusion caused by the Edit option provided for Name rule.
Steps to replicate :
1. Create a name rule  with does not contain option for Socks and Sock using the pencil option.

2. Save the changes and check the keywords near to the pencil edit option , it shows as "Socks, Sock" . Clicking on Pencil edit shows keywords as 2 separate rows. Which is correct.

3. Delete the rule and create a new rule . In the highlighted  red bar manually type Socks,Sock without a space .

4. Save the changes.

5. Looks at the keywords near to pencil edit option , it shows similar to "Socks, Sock" . Clicking on pencil edit shows the 2 keyword as a single row and it takes the keyword in filtervalue1 ="Socks, Sock" . Because of this, the search rule did not match with any product description and pulls both Socks and Sock.

Though it is the expected behaviour from commerce, However for an business user it makes them feel like they provided to separate keyword and it is not working. 

This could have been handled by not allowing customer to enter manually in red highlighted bar. To force them to use the Pencil edit option .

 

PMR CASE : TS000802460 

 

 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • May 16 2018
How will this idea be used?

Though it is the expected behaviour from commerce, However for an business user it makes them feel like they provided to separate keyword and it is not working. 

This could have been handled by not allowing customer to enter manually in red highlighted bar. To force them to use the Pencil edit option .

What is your industry? Consumer Products
What is the idea priority? Medium
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