Watson Commerce Ideas

Order Management, Inventory Visibility, Store Engagement, Watson Order Optimizer, Call Center and CPQ are now a part of Watson Supply Chain. Please bookmark the Watson Supply Chain Idea Portal.

Submit new product ideas for Watson Commerce Offerings including Digital Commerce, Websphere Commerce, Watson Content Hub, Watson Commerce Insights, Dynamic Pricing, Price Optimization, Promotion Optimization, Markdown and Deal Management. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

Connect with your peers and IBM experts on the Watson Marketing and Commerce Community and the Order Management Interest Group, now a part of Watson Supply Chain.

Submit ideas for other Watson Customer Engagement Products:

  • Watson Marketing
  • Watson Supply Chain

Consolidate Call Center and Store Engagement into a single Customer Engagement Solution

The idea there are separate solutions needed for customer engagement is antiquated and driven more by either poor organizational structures and silos, and/or the current market environment of solutions. IBM has the ability to take the lead in this area, leveraging the existing work done in Store Engagement, and combining this with Call Center to create a single Customer Engagement Solution. The information needed to manage the customer experience, whether it is online, offline, in a store, in the field, etc.; is the same. Consequently, we have the opportunity to create a single customer engagement solution gateway, potentially resolving challenges currently in the market in blending different payment gateways (i.e. POS, e-commerce, etc.). Building Store Engagement so it pulls data across sources (inventory, marketing, promotions, CRM, etc.) creates an adaptable solution for multiple industries, and empowers companies to adjust the use based on their size and needs. This also allows IBM to avoid direct competition with established silo'd solutions, such as POS, Shopping Carts, etc. and act as a collaborative source for driving efficiencies in operations, reducing costs, increasing profitability, and improving the customer experience.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Oct 31 2018
  • Needs review
How will this idea be used?

This approach will provide a solution which acts a gateway for companies across tiers to engage with IBM resolving a current market need. It also sets an example of how IBM is adaptable and innovative, working with third party vendors much in the same way lower tier players are building their business more effectively from the ground up. 

What is your industry? Retail
What is the idea priority? Urgent
DeveloperWorks ID
Link to original RFE
  • Attach files