Watson Commerce Ideas
Order Management, Inventory Visibility, Store Engagement, Watson Order Optimizer, Call Center and CPQ are now a part of Watson Supply Chain. Please bookmark the Watson Supply Chain Idea Portal.
Submit new product ideas for Watson Commerce Offerings including Digital Commerce, Websphere Commerce, Watson Content Hub, Watson Commerce Insights, Dynamic Pricing, Price Optimization, Promotion Optimization, Markdown and Deal Management. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.
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Watson Marketing and Commerce Community and the Order Management Interest Group, now a part of Watson Supply Chain.
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We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre.
This requirement is critical for the business
How will this idea be used?
Business use this feature in call centre to create blind returns in the sterling oms system. most of the customer returns dont have the associated sales receipt. so call centre representative end up in creating a Blind return and initiate either exchange or refund to customer preferred payment method
|What is your industry?||Retail|
|What is the idea priority?||Urgent|
|Link to original RFE|