Watson Commerce Ideas

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Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre.

This requirement is critical for the business 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jul 9 2019
How will this idea be used?

Business use this feature in call centre to create blind returns in the sterling oms system. most of the customer returns dont have the associated sales receipt. so call centre representative end up in creating a Blind return and initiate either exchange or refund to customer preferred payment method

What is your industry? Retail
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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