Watson Commerce Ideas

Submit new product ideas for Watson Commerce Offerings including Digital Commerce, Websphere Commerce, Watson Content Hub, Watson Commerce Insights, CPQ, Dynamic Pricing, Order Management, Inventory Visibility, Store Engagement, Watson Order Optimizer, Price Optimization, Promotion Optimization, Markdown and Deal Management. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

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SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment we have to go into the actual ticket on SF to see which customer the ticket is for. This is very time consuming when dealing with many tickets during the day, for many different clients,

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Mar 20 2019
How will this idea be used?

This will speed up response to client SF tickets, and improve visibility of issues being progressed.

What is your industry? Retail
What is the idea priority? Medium
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