Watson Commerce Ideas

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Submit new product ideas for Watson Commerce Offerings including Digital Commerce, Websphere Commerce, Watson Content Hub, Watson Commerce Insights, Dynamic Pricing, Price Optimization, Promotion Optimization, Markdown and Deal Management. Before you submit, please review existing ideas; if an idea close to yours already exists, it's better to add comments or vote on the existing idea. We will review your ideas and use them to help prioritize our product development. Best of all, the portal will automatically update you when the status of your idea has been changed.

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Ability to modify payment details of order in OMoC

Currently in the OMoC version of the call center, there is no ability to change the payment details on the order. This means that if the original payment method failed due to card expiry, insufficient funds etc. the customer cannot have the payment type changed through the call center. This is available in the product on prem versions, but not in the OMoC version even though it is mentioned in the product documentation. 

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 6 2020
How will this idea be used?

All the use cases for which this functionality exists in the on-prem version of the product are also applicable for the cloud version. 

What is your industry? Retail
What is the idea priority? Urgent
DeveloperWorks ID
RTC ID
Link to original RFE
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