Watson Commerce Ideas

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Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Mar 20 2018
How will this idea be used?

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

What is your industry? Wholesale Distribution & Services
What is the idea priority? High
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    March 20, 2018 16:46

    Please discard this idea under call center category. should have added this as part Order Management. I have added this as part of Order management. I did not see an option to delete this idea.