Order Management, Inventory Visibility, Store Engagement, Watson Order Optimizer, Call Center and CPQ are now a part of Watson Supply Chain. Please bookmark the Watson Supply Chain Idea Portal.
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UI efficiency improvements for finding partially actioned orders to complete from store (including reprint picklist)
Store users wanting to quickly find a partial order in the system corresponding to a partially packed order on their backroom counter that is missing its picklist, store users finding an item on the backroom table after packing many orders and wan...
Boradcasting a common message to all store users
Can we have a feature in OMS through which we can broadcast common messages to all stores together on Store engagement application.e.g. "XYZ carrier system is down. Do not perform any packing operation". This will help in avoiding multiple tickets...
Store Associate should have visibility entire order when fulfillement is pending by another location (transfer to pick scenarios)
For orders which are partially fulfilled by a store (eg BOPIS order being partially transferred from another store or DC), the store user does not have visibility to the entire order picture, thus is unable to service the customer's request of fin...
Putback capability for click and collect order cancellations
For BOPIS orders as part of backroom pick the picked items are moved to a BOPIS staging location or some secure location which is not then available for picking or walk-in customers. In case of a customer cancellation at that point or a no-show, t...
Return order search screen in WEBSOM to search and receive return created in another system
If a Return order is created in OMS (through console or api tester or received from another system ), it should be able to search in WEBSOM to receive. Currently return created in WEBSOM only able to receive in WEBSOM. Screen available is to searc...
Reprint of Pick list on Store engagement (angular) UI
One a pick list is printed using Store engagement UI there is no option for reprinting the pick list. Some time pickers misplace/loss the pick list in that case they need to reprint the pick list.
Consolidate Call Center and Store Engagement into a single Customer Engagement Solution
The idea there are separate solutions needed for customer engagement is antiquated and driven more by either poor organizational structures and silos, and/or the current market environment of solutions. IBM has the ability to take the lead in this...
Support Store engagement on airwatch browser
With enterprise mobile applications, most enterprises are using sophisticated EMM tools to manage device's security policy. VMware airwatch is one such EMM tool. To control the security policy, EMM tools provide their own browser e.g. Airwatch bro...
Allow multiple receipts for a purchase order
Many small and medium retailer do not have partners with full EDI capabilities or retailers may not have capabilities to process vendor EDIs. I am working for such a retailer. They create a purchase order in internal ERP system but they do not get...
Porduct scan is not allowed by product id for the orders having products with same item id and multiple UOMs. It is applicable on all scans in store application.
We have a Retail customer whose catalog allows multiple items created with same item id but different UOMs (EACH, CASE). When order products are scanned by using item id, it returns two items and error pops out saying multiple items found for ent...